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Operating for the benefit of our customers and communities, Citizens Energy Group is a public trust providing clean, efficient and reliable energy services to customers throughout the Indianapolis area.
Each year, Citizens Energy Group invests hundreds of millions of dollars in its utility systems to ensure safety, reliability and protection of our environment. Our investments also provide thousands of good-paying jobs and support economic development across Central Indiana.
Citizens is making unprecedented investments in our community's water and wastewater (sewer) infrastructure leading to immeasurable benefits for the people and environment of Central Indiana.
Learn about our environmental, social, and governance program, and how we bring those values to life with green bonds, sustainable projects, and more.
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Two More Tunnels Open, Will Prevent Up to 700 Million Gallons of Sewage from Entering Waterways Annually
INDIANAPOLIS – Citizens Energy Group announced today that two more tunnels on its DigIndy Tunnel System have opened. The White River and Lower Pogues Run Tunnels will prevent up to 700 million gallons of sewage from entering waterways annually. A total of four of the system’s six tunnels are now in operation (including the Deep Rock Tunnel Connector and Eagle Creek Tunnel), comprising nearly 17 of the system’s 28 miles.
“Today we celebrate the opening of the White River and Pogues Run Tunnels, which are nearly eliminating sewer overflows into the White River in one of the most densely populated areas of the city stretching from the near north side to the south edge of downtown,” said Jeffrey Harrison, President & CEO of Citizens Energy Group. “These tunnels are continuing the progress we have made since December 2017 when we opened the first 10 miles of DigIndy from downtown to the county line. That segment of the tunnel system already has prevented more than 3 billion gallons of sewage from reaching area waterways.”
The White River Tunnel is nearly 6 miles long and includes approximately 9,000 feet of consolidation sewers, which transport sewage from combined sewer overflow (CSO) points to the tunnel. This segment of the tunnel will prevent CSOs along the White River in the Riverside, Haughville, Stringtown, and Old Southside neighborhoods, as well as Downtown Indianapolis.
The Lower Pogues Run Tunnel is nearly 2 miles long and includes 1,200 feet of consolidation sewers. The tunnel, along with other improvements along the Upper and Lower Pogues Run waterways, will significantly reduce CSOs along Pogues Run from the Brookside neighborhood to Downtown.
“We appreciate the support and patience of residents and commuters as we continue our work. With more than half of the DigIndy Tunnel System now operating, we look forward to completing this truly transformational project to enhance quality of life and restore the natural environment here in Indianapolis,” said Harrison.
Click here to take a look at where DigIndy has been, where the project stands now, and how it’s progressing toward the future.
The remaining two tunnels, Pleasant Run and Fall Creek, are expected to open in 2025. When the entire 28-mile DigIndy Tunnel System is complete, it will nearly eliminate CSOs, creating healthier, more vibrant waterways and improving the community. Learn more about the DigIndy Tunnel System at www.DigIndyTunnel.com.
Jackson Brings More Than 20 Years of Financial Expertise to Citizens
INDIANAPOLIS – Citizens Energy Group announced today that Craig Jackson has been named Senior Vice President and Chief Financial Officer. Jackson succeeds John Brehm, who retired on March 31 after more than 17 years at Citizens.
“Craig Jackson is an accomplished leader and senior executive with more than 20 years of experience who, through his leadership, strategic planning, and financial expertise, has successfully navigated industry changes and business transformation,” said Jeffrey Harrison, Citizens President & CEO. “Combined with his wealth of knowledge, Craig’s experience will be a valuable asset as Citizens continues to serve our customers and communities with unparalleled excellence and integrity.”
Prior to joining Citizens, Jackson served as Group Chief Financial Officer at MasTec Inc., a multinational infrastructure engineering and construction company. Prior to his role at MasTec, Jackson served in positions of increasing responsibility with Dayton Power & Light Company and AES Corporation. His roles included serving as Chief Financial Officer of AES’s US Strategic Business Unit and President & CEO of AES U.S. Utilities.
A veteran of the U.S. Air Force, Jackson is a graduate of Bloomsburg University with a Bachelor of Science in Business Administration. He also has an MBA from Wright State University.
(INDIANAPOLIS) — A commitment to offering affordable and reliable energy service for today and tomorrow coupled with a strong sense of community responsibility have earned Jeffrey Harrison, president and CEO of Citizens Energy Group in Indianapolis, a statewide honor. Harrison is the Indiana Chamber of Commerce’s 2021 Ogletree Deakins Business Leader of the Year.
“Jeffrey Harrison is an outstanding chief executive. His compassion, intelligence and thoughtfulness are hallmarks of his decision-making for Citizens Energy consumers and employees, as well as for the Greater Indianapolis community efforts he and the company support,” says Indiana Chamber President Kevin Brinegar.
Recognizing the importance of hand washing as a deterrent to spreading COVID-19, Citizens Energy implemented a policy of reconnecting/not turning off the vital water service for nonpayment – before any government moratorium was issued. The company continues to work with those facing financial hardships, extending payment arrangements up to a year.
“If we look at those customers who are struggling, I’ve walked more than my share of a mile in their shoes. … I’ve been on free and reduced lunch – grew up on food stamps and fairly poor. I get firsthand the struggles that take place in some of these households,” Harrison shares.
That memory for Harrison has fueled his pledge that Citizens Energy offer customers “the best value that we can for the utility services that we provide.” He also says he “can’t commend our staff enough” for their efforts.
Citizens Energy delivers water to an eight county Indianapolis area as well as both natural gas and wastewater services to Marion County. That reach covers more than 800,000 people.
Modernizing service systems includes the 28-mile DigIndy tunnel being built some 250 feet beneath the city, which will be a major factor in reducing combined sewer overflows into area waterways once it’s completed in 2025.
Harrison is also enthusiastic about his role as chair for the Business Equity for Indy Initiative and especially about its purpose.
“It’s just been very humbling to see businesses in central Indiana come together to focus on what I talk about a lot as justice, equity, diversity and inclusion. We’ve got five primary focus areas: learning and talent, hiring and promotion, participation and procurement, impediments to health and then understanding from the business perspective how we can impact public policy.”
Harrison began his current roles with Citizens Energy in mid-2015 and has been with the utility since 2003.
