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Service Interruptions Due to COVID-19 Not Expected
INDIANAPOLIS – Citizens Energy Group is well prepared to ensure its vital utility services are not interrupted during the COVID-19 emergency.
Water from Citizens continues to be safe for our customers. According to the United States Environmental Protection Agency (U.S. EPA) and the Centers for Disease Control and Prevention (CDC), COVID-19 has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those used at Citizens, should remove or inactivate the virus that causes COVID-19.
Citizens operates multiple water and wastewater treatment facilities serving Indianapolis and the surrounding area. These facilities continuously meet or exceed U.S. EPA requirements and are well equipped to continue providing safe, reliable service to customers.
As always, Citizens urges customers to call (317) 924-3311 if they suspect a natural gas leak at their home or business. Citizens personnel are prepared to immediately come on site to inspect for a leak and will follow special procedures during their visit to ensure the health and safety of customers.
Citizens has suspended utility service disconnections until April 15. All customers are urged to do their best to stay current on their utility bills. Customers who need assistance should call Citizens at (317) 924-3311. Representatives will work with individual customers to determine whether they qualify for assistance and/or set up flexible payment arrangements.
For answers to frequently asked questions and for updates as they arise, visit www.citizensenergygroup.com/COVID-19.
Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community.